Company & Factory
Q1: How long has your factory been in business?
A1: 3 years.
Q2: What is the size of your facility and how many workers do you employ?
A2: Covers an area of 3,400 square meters with 32 employees.
Q3: Do you have your own R&D team?
A3: Yes, we have a dedicated R&D team of four members.
Q4: Do you have experience working with major global brands?
A4: At present, we have limited cooperation experience with leading domestic brands.
Q5: Are you compliant with local environmental regulations?
A5: We have passed the environmental impact assessment and comply with environmental protection requirements.
Product & Customization
Q1: Do you support OEM/ODM services?
A1: OEM & ODM custom labeling services are available.
Q2: Can you manufacture based on our technical drawings or prototypes?
A2: That is available.
Q3: What is your MOQ (Minimum Order Quantity)?
A3: The minimum order quantity is 200,000 pieces.
Q4: Can you provide a prototype/sample before mass production?
A4: We can provide it.
Q5: How long does it take for custom sample development?
A5: Normally 5 to 10 days depending on product complexity.
Q6: Do you provide free samples?
A6: Free samples are available.
Q7: Can I mix different colors or models in one MOQ order?
A7: Yes, we can.
Quality Assurance
Q1: How do you control product quality?
A1: We have a complete quality management system and operate strictly in accordance with relevant quality documents, with on-line inspection and laboratory testing available.
Q2: Do you have dedicated staff responsible for after-sales service?
A2: We have 3 professional after-sales service staff.
Q3: What are your pre-sales, sales, and after-sales service processes?
A3: Pre-sales: Requirements communication, quotation and sampling;
In-sales: Production progress updates, packaging confirmation and inspection arrangement;
After-sales: Logistics tracking, handling breakage, quality issues and other matters.
Q4: Do you accept third-party inspections?
A4: Third-party on-site cargo inspection is supported.
Q5: Do you perform 100% inspection before packing?
A5: 100% full inspection for appearance, and sampling inspection for physical indicators.
Q6: What happens if the goods arrive damaged?
A6: We will investigate the cause of damage, clarify liabilities and take corresponding measures.
Q7: Do you provide a warranty? If so, for how long?
A7: We provide warranty service with a 3-year warranty period.
Production & Order Process
Q1: What is the delivery time for standard products?
A1: The standard lead time ranges from 10 to 30 days depending on order quantity.
Q2: What is the delivery time for custom-made products?
A2: Custom order lead time: 15–30 days, depending on order volume.
Q3: What is your monthly production capacity?
A3: The lead time for customized orders is 15–30 days, depending on order volume.
Q4: How do you ensure on-time delivery?
A4: The monthly capacity ranges from 500,000 to 1,000,000 pieces, depending on product specifications.
Q5: Will I receive regular updates (photos/videos) during production?
A5: Yes. We can provide real photos and videos anytime during production to update you on progress.
Q6: What is the lead time for repeat orders?
A6: Yes. The production lead time will be shortened for repeat orders from existing customers.
Payment & Commercial Terms
Q1: Which shipping terms do you support (EXW, FOB, DDP)?
A1: EXW, FOB,DDP.
Q2: What is your standard payment term?
A2: 30% advance payment, and the remaining 70% balance to be settled before shipment.
Q3: What is your custom-made products payment term?
A3: 50% deposit in advance, and the remaining 50% balance to be paid before shipment.
Q4: Do you offer any discounts for large volume orders?
A4: The discount margin is limited, as our quotation already carries a very low profit margin.
Q5: What currencies do you accept (USD, EUR, GBP, etc.)?
A5: We accept RMB, US dollars and Euros.
Q6: How are the products packaged for international shipping?
A6: We will first communicate with customers to confirm the packaging solution and proceed with customization upon your approval. Standard packaging consists of inner bags and outer boxes, with reinforced outer cartons for export.